FAQ

Answers to your biggest questions.

 

What makes Arrowhead Beef better than the other guys?

This is our creed and words we live by here at Arrowhead Beef. We believe that great beef comes from great cows, and great cows must have a sustainable, humane life for their entirety. We never ship our cows to feedlots or any industrial beef production. We have happy pasture raised cows, simple as that.

This French breed of cattle (pronounced par-than-ay) are world renowned for producing lean and tender beef. But you won’t find these cows just anywhere – well suited for Florida climate and suitably adapted to our grass fed program, they truly are a step above Angus!

From our co-op of farmers in Chipley to our USDA plant in neighboring Westville, everything we do happens in one local area. We don’t ship our cows to feedlots or factories and we process in small batches, much like a craft brewery. This helps us stay as “farm direct” as possible, ensuring the meat you put on your table is as if we were your local butcher.

 
Shipping Questions
Where and How do you ship?

We ship to most states in the Continental US using UPS. We will supply you with a tracking code upon shipping your cooler. States we do not currently ship to are only Alaska & Hawaii.

When will my order arrive?

Your arrival date will depend on your region but everyone"s order will arrive by end of day Friday. We will supply you with a UPS tracking number when we ship your cooler for you to monitor at your leisure.

How does it arrive?

We pack all orders in Lo Boy coolers, fill ‘em with dry ice and whisk them to your door using UPS. Upon arrival your meat should be frozen or cold to the touch. As long as it is still cold it is safe to put in your freezer or cook that day. Lo Boy Coolers are extremely light but highly insulated so consider keeping it for your own use!

How much does it cost to ship?

]Cost of shipping is based on 2 elements – total weight of your order and where you live. Click the link below for a complete Shipping Table Rate based on your location.

 

Click below for our Table Rate Shipping calculator.
Shipping Estimator Summer 2015

Questions about our meat

Why do meat weights vary?

Meat Weights are NOT all the same We"re selling cuts of meat after all, each of which is hand-cut from different cows. Like fingerprints, every cow is a little different resulting in slight variations in the steaks that are cut from them. Since we don"t use HORMONES to boost our cow"s weights, pushing them to an unnatural limit, each animal finishes at different sizes. This translates into steaks that are a little bigger or smaller depending on the cow. We do our best to match your order as perfectly as possible but please understand that some items may be heavier or lighter depending on availability. Because of the slight variance in steak sizes we will give you a FREE pack of ground beef if your steak weighs less than our Guaranteed Weight.

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Questions about our processes

Are your cows 100% Grass Fed?

Yes – our cows are completely grass fed and finished. This means that after they are weaned from their mother’s milk they are fed a completely grass and forage fed (harvested grasses) diet for their entire lives. Our cows never eat corn or any other grain.

Do you use Hormones or Antibiotics?

No. We never use any added growth hormones and we never administer Antibiotics.

Do you age your meat?

Yes, we currently use a 2 week dry age program. This helps to tenderize the meat and enhances its flavor. Many steakhouses use a similar method to age their beef.

Where do you process your meat?

We process and butcher our cows at our USDA plant in Westville, just down the road and over the hill from us in Chipley. There, our team carefully butchers and vacuum seals each piece before freezing it and shipping it to you.

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Administrative questions

I forgot my password?

That’s silly, but no need to panic. Please visit your account page to reset your password.

What kind of payments do you accept?

We have harnessed the power of Stripe and use them to process our credit card payments on our behalf. Stripe accepts all manner of credit and debit cards.

Is my information safe?

Absolutely; in addition to Stripe’s own token key security system we also have our own SSL certificate and operate as a PCI compliant vendor.

I have more questions…

Please don’t hesitate to reach out to us; one of us from The Beef Team will be happy to answer any questions you may have. Please visit us at our Contact Us page.

The Farm

Arrowhead Farm
982 Hutchins Lane
Chipley, FL 32428

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Florida Grass Fed | Arrowhead Beef, LLC
©2013